Privacy Policy

Last updated: 24th July 2025

At Ignite Insight/Susanne Moser, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services or visit our website.

Who We Are

We are Ignite Insight/Susanne Moser, a small holistic practice offering yoga, Reiki, meditation, life coaching, and related wellbeing services as detailed on our website. Our website is www.igniteinsight.co.uk.

For the purposes of data protection law, we are the "data controller" of your personal information.

What Information We Collect

We may collect and store the following personal information:

Name and contact details (e.g., email, phone number)
Booking and attendance records
Health information (where relevant to tailor sessions – e.g., injuries, mental health status, allergies)
Payment details (processed securely via third-party platforms like Stripe, Square, or PayPal)
Website usage data (via cookies and analytics tools)

How We Use Your Information

We use your personal information to:

Communicate with you about appointments, events, or updates
Provide tailored sessions that consider your wellbeing and safety
Send occasional newsletters or promotions (only with your consent)
Maintain secure client records as required by professional practice standards
Improve our website and services

Lawful Basis for Processing

Under UK GDPR, we process your data based on:

Your consent – when you opt-in to newsletters or share health information
Contractual necessity – to deliver the services you’ve booked
Legal obligations – for accounting or insurance recordkeeping
Legitimate interest – to improve our services and respond to inquiries

How We Store and Protect Your Data

Your data is stored securely using encrypted systems and/or trusted third-party booking and payment platforms. We never sell or share your personal information with third parties for marketing purposes.

Sensitive data (like health info) is treated with extra care and only accessible to the practitioner(s) involved in your care.

Cookies & Website Tracking

We may use cookies to improve your browsing experience and gather anonymous site usage statistics via tools like Google Analytics. You can modify your browser settings to decline cookies.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [susi@igniteinsight.co.uk.

How Long We Keep Your Data

We keep client records for up to 7 years, as recommended for insurance and professional guidelines, unless you request otherwise and we are legally allowed to do so.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Susanne Moser/Ignite Insight
Email: susi@igniteinsight.co.uk
Website: www.igniteinsight.co.uk

EU Visitors
This policy also complies with the EU General Data Protection Regulation (GDPR) where applicable."

US visitors (especially California):
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to exercise these rights.

International Data Transfers:
If you are located outside the UK, please be aware that your information may be transferred to and processed in the UK. We take steps to ensure your data is handled securely and in accordance with this Privacy Policy.